Help centre
How can PIKO help?
Quick answers for installing, billing and moving computers. If you're stuck, a real person is one email away.
Install PIKO
Download for Windows (Mac is coming soon), create your account in the app, and activate your free trial there.
Go to downloadsBilling & subscription
Subscribe, update your card, see invoices or cancel from PIKO Settings, in the Account tab.
How cancelling worksNew computer?
One computer is active at a time. Install PIKO on the new one, sign in, and choose Transfer Activation.
How moving worksControls
How to move, poke and swing PIKO, and the shortcut that opens his settings.
See controlsPrivacy & your data
Ask for a copy of your data, correct it, or have it deleted.
Privacy requestsTalk to a person
Something broken or confusing? Email us. We acknowledge every message within 48 hours.
Contact support? Questions
Things people ask us.
Can't find it? Write to us and a real person will reply.
Email support@heypiko.app. We reply to every message within 48 hours.
What is PIKO?
PIKO (sometimes written Hey Piko or HeyPiko) is a small animated robot companion that lives on your computer desktop. He sits on your windows or above the taskbar, reacts with 80 expressions, runs a focus timer, reminds you to rest your eyes, and calms down when you are in a meeting.
Is PIKO an AI chatbot?
No. PIKO does not chat or generate text. He has a behaviour engine that reacts to what is happening on your computer (the time of day, how long you have been working, your battery, whether a meeting app is open) and picks a fitting expression or a short speech bubble. All of that runs on your computer.
Which computers does PIKO run on?
Windows 11 and Windows 10 (64-bit). A Mac version is coming soon. PIKO is a desktop app, so there is no phone version. On a phone you can email yourself the download link.
How do I get started?
Download the installer, open PIKO and create your account inside the app with Google or email. Then activate your 14-day free trial from the app. No credit card is needed for the trial.
How long is the free trial, and can I restart it?
The trial lasts 14 days and includes every feature. The trial belongs to your computer, not to your email address: each device gets exactly one trial, and each account gets one. Reinstalling, signing out, deleting your account or using a different email on the same computer does not start a new one.
What happens when the trial ends?
If you have not subscribed, nothing is charged and PIKO goes to sleep until you subscribe. If you subscribed during the trial, your first payment of $5.99 is taken when the trial ends, never earlier.
How much is it, and how do I pay?
One plan: $5.99 USD per month, billed monthly. You subscribe from inside the PIKO app. Checkout is hosted by Dodo Payments, so we never see your card.
How do I cancel?
Open PIKO Settings, go to the Account tab and choose Cancel subscription. Renewal stops straight away and you keep PIKO until the end of the period you already paid for.
Can I use PIKO on more than one computer?
Each account has 1 active computer at a time. Moving to a new computer is self-serve: sign in to PIKO on the new computer and transfer your activation from the app.
Does PIKO need the internet?
Only now and then. PIKO checks your licence when he starts. If you are offline he keeps working for up to 72 hours, as long as your trial or subscription is still valid.
Does PIKO watch my screen or listen to me?
No. PIKO never uses your camera or microphone and never uploads your screen, files or keystrokes. Meeting detection only checks which apps are running, on your computer. The app talks to our server to sign you in, check your licence and, if you turn it on, back up your settings.
Will PIKO show up when I share my screen?
He can, because he is a window on your desktop. When a meeting app is open PIKO goes calm automatically, and if you set your status to “in a meeting” he hides completely until you switch back.
How do I delete my account and data?
Use the Privacy requests page or email privacy@heypiko.app and we will permanently delete your account and associated records.