Back to HomePolicy v1.6.0 • Effective 2026-10-29
Clear & Predictable Billing

Subscription & Cancellation Terms

Last revised and verified on 2026-10-29. Published in accordance with applicable consumer protection, e-commerce, and personal data protection regulations.

Two Clear Options: Free 7-Day Trial, Optional $5.99/Month Subscription

PIKO believes in clear, honest pricing. You receive 7 full days of unrestricted access completely free with zero payment details collected. If you decide to continue, it is simply $5.99 USD per month. You can cancel paid subscriptions anytime via the customer portal, and your license includes easy 1-click device transfers.

1. The 7-Day Free Trial

Every new customer account receives access to a 7-day free trial (enforced on our backend for exactly 604,800,000 milliseconds from desktop activation):

  • Unrestricted Feature Access: You get complete access to all 80 expressions, spontaneous activities, custom color themes, 20-20-20 eye wellness reminders, and native window-perching behavior.
  • $0.00 Upfront Billing & No Card Required: Activating your trial requires zero payment information. No card is collected or pre-authorized, and no automatic subscription is created.
  • Trial Begins on Desktop Sign-In: Your 168-hour trial begins when you first sign in on your Windows PC, not when you download the installer.
  • Trial Expiry Behavior: When your 7-day trial window concludes, PIKO access locks and the companion rests on your taskbar until you choose to purchase a subscription. You are never automatically billed.
  • Strict Single-Trial Limitation: Free trials are limited to one per customer and one per workstation. Circumventing trial limits via disposable emails or automated scripts is strictly prevented using pseudonymous hardware hashes retained for 180 days.

2. Optional Recurring Monthly Subscription

If you choose to keep PIKO active beyond your trial, you can purchase an optional monthly subscription:

  • Price: $5.99 USD per month (plus applicable local sales tax, VAT, or GST if required by your geographic jurisdiction).
  • Billing Interval: Charges occur once every calendar month on your recurring subscription billing date.
  • Invoice & Receipts: After every successful transaction, an itemized digital receipt with transaction identifiers is emailed directly to your registered account address by Dodo Payments.

3. Payment Processing via Dodo Payments

All checkout orders, recurring subscription invoices, currency conversions, and statutory tax remittances are processed by our authorized Merchant of Record, Dodo Payments.

Your payment card details are transmitted directly to Dodo Payments via TLS encryption and stored in their Level 1 PCI-DSS compliant vault. PIKO never sees, processes, or stores your raw card numbers or security codes.

4. How to Cancel Your Subscription

We adhere strictly to anti-dark-pattern consumer guidelines. Canceling your subscription is frictionless and requires no phone calls, retention surveys, or artificial delays:

  1. Web Dashboard: Sign in to your PIKO account at heypiko.app/dashboard and click "Manage Subscription" to cancel with one click.
  2. Desktop Application Settings: Open PIKO Settings on your desktop, navigate to the Account tab, and click "Manage Billing / Cancel" to open your self-service portal.
  3. Email Request: Email support@heypiko.app from your registered account email, and our team will process your cancellation immediately.

5. What Happens When You Cancel

  • Retained Access Through Paid Period: When you cancel an active monthly subscription, your access remains 100% active until the end of your current paid billing period.
  • No Renewal Charges: No further charges will be billed to your payment instrument once cancellation is requested.
  • Post-Expiry Companion State: When your paid period concludes, the desktop companion gracefully goes to sleep and hides from view. Your custom settings, unlocked expressions, and color preferences remain saved locally on your computer should you ever decide to reactivate.

6. Failed Payments & Grace Period

If a scheduled renewal transaction fails due to card expiration, insufficient funds, or bank fraud filters:

  • Dodo Payments will automatically notify you by email and retry the charge over a multi-day grace window.
  • Your software access will remain operational during the initial retry window to avoid abrupt workflow disruption.
  • If payment cannot be settled after repeated attempts, the subscription status transitions to past_due and desktop software access will be paused until valid billing details are updated.

7. Single-Computer License & Device Transfer

Your monthly subscription grants you a license to execute PIKO on one (1) active computer:

  • Authorized Device Transfer: When you switch to a new computer, you can transfer your license instantly with one click. The previous machine is automatically deactivated.
  • 72-Hour Offline Grace: If you are traveling or without internet access, PIKO operates offline for up to 72 consecutive hours before requiring server re-verification.

8. Billing Support & Inquiries

For assistance with subscription billing, invoices, payment method updates, or device transfers, contact our support desk:

Email: support@heypiko.app
Response SLA: Acknowledged within 48 hours; resolved within 30 days per Indian Consumer Protection (E-Commerce) Rules, 2020.

Need Assistance or Wish to Exercise Your Rights?

For general support inquiries, email support@heypiko.app. To file a statutory grievance under the Consumer Protection (E-Commerce) Rules or request personal data rights under the DPDP Act, visit our Grievance Redressal Desk or submit a Privacy Rights Request.