Back to HomePolicy v1.6.0 • Effective 2026-10-29
Fair & Transparent Billing

Refund Policy

Last revised and verified on 2026-10-29. Published in accordance with applicable consumer protection, e-commerce, and personal data protection regulations.

Case-by-Case Fair Refund Assessments

We provide a 7-day free trial (604,800,000 milliseconds) so you can evaluate PIKO on your Windows PC with zero financial commitment before any charge is incurred. If you are charged and believe you qualify for a refund, we evaluate every request on a fair, case-by-case basis and fully preserve all statutory consumer rights.

1. Overview & Pre-Charge Free Trial

PIKO offers new users a full-access 7-day free trial. During this trial window, your payment method is verified by our authorized Merchant of Record, Dodo Payments, but you are billed $0.00 USD.

If you cancel before your trial ends, you are never charged. Because the trial allows full verification of hardware compatibility, animations, audio, and performance, recurring monthly subscription fees of $5.99 USD/month are generally assessed on a case-by-case basis once billed.

2. Case-by-Case Assessment Criteria

We review refund requests individually with fairness, common sense, and empathy. While we cannot guarantee a refund prior to reviewing the specific facts of your case, we routinely grant refunds under the following circumstances:

  • Duplicate or Erroneous Transactions: In the event of a technical processing error, duplicate webhook event, or billing system glitch that causes multiple charges for a single billing cycle, all excess charges are refunded immediately in full.
  • Incurable Technical Defects: If PIKO is fundamentally unable to execute on your supported 64-bit Windows 10 or Windows 11 computer due to a software defect, crash, or graphics compositing failure, and our engineering support is unable to resolve or provide a viable workaround within seven (7) business days of your report, a 100% refund of the affected billing period will be issued.
  • Unintended Trial Transition (24-Hour Grace): If you intended to cancel your free trial prior to renewal but experienced technical difficulties or submitted a support ticket within 24 hours following the charge without substantial post-trial usage, we will review your request in good faith and grant a full refund.
  • Fraudulent or Unauthorized Charges: Charges resulting from verified unauthorized use of your payment instrument or compromised credentials will be refunded upon verification.

3. How to Submit a Refund Request

To initiate a refund request, submit an inquiry to our support desk:

  1. Contact Channels: Email support@heypiko.app with the subject line "Refund Request - [Your Registered Email]", or file a ticket through our Support & Grievance Desk.
  2. Required Information: Include your account email, Dodo Payments payment invoice or transaction identifier, the charge date, and a brief description of why you are requesting a refund.
  3. Review Timelines: Our support desk will acknowledge your request within 48 hours and provide a written decision within 5 business days.

4. Payment Provider Processing & Disbursement

All PIKO subscription payments and refunds are handled through Dodo Payments, our authorized Merchant of Record.

When a refund is approved by our desk, the refund order is transmitted immediately to Dodo Payments. Funds are automatically returned to the original payment instrument used during checkout. Depending on your bank or credit card issuer, the credited funds typically reflect on your statement within 5 to 10 business days.

5. Preservation of Statutory Consumer Rights

Nothing in this Refund Policy is intended to exclude, limit, or derogate from any non-excludable statutory rights, cooling-off periods, or consumer remedies provided under applicable law, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the European Union Consumer Rights Directive, or mandatory consumer protection rules in your country of residence.

If you believe your statutory rights have not been honored, you may escalate your request to our designated Grievance Officer at support@heypiko.app.

Need Assistance or Wish to Exercise Your Rights?

For general support inquiries, email support@heypiko.app. To file a statutory grievance under the Consumer Protection (E-Commerce) Rules or request personal data rights under the DPDP Act, visit our Grievance Redressal Desk or submit a Privacy Rights Request.