Back to HomePolicy v1.6.0 • Effective 2026-10-29
Instant Electronic Software Fulfillment

Digital Delivery Policy

Last revised and verified on 2026-10-29. Published in accordance with applicable consumer protection, e-commerce, and personal data protection regulations.

Instant Software Download & Cloud License Delivery

PIKO is 100% digital software for Microsoft Windows computers. There are no physical packages, shipping delays, or delivery fees. Once you sign up, you can download the application installer and activate your companion immediately.

1. Nature of Delivery (Digital Only)

PIKO provides downloadable desktop companion software. All software binaries, updates, assets, and licensing entitlements are delivered exclusively through electronic telecommunications. No physical media (such as DVD-ROMs or USB drives) is distributed.

Because delivery is electronic, there are zero shipping charges, import tariffs, or courier delays associated with acquiring PIKO.

2. How to Download & Install PIKO

To begin using PIKO on your computer:

  1. Download the Installer: Visit our official Download Center to obtain the latest verified Windows release (v1.6.0).
  2. Run Setup: Extract or launch the installer executable on your Windows 10 or Windows 11 PC.
  3. Sign In to Activate: Open PIKO and sign in with the email address used during your trial signup or subscription checkout. Your active licensing envelope is securely fetched and stored in local DPAPI-encrypted storage.

3. Entitlement Provisioning & Offline Grace

Upon successful trial initiation or subscription payment via Dodo Payments:

  • Instant Provisioning: Webhook events communicate payment success to our licensing backend in real-time, instantly unlocking your companion.
  • 72-Hour Offline Grace Guarantee: If your network disconnects or you travel on flights without internet, PIKO continues operating with full fidelity for up to 72 consecutive hours using your cached cryptographic entitlement envelope.

4. Reinstallation & Computer Transfers

Your PIKO subscription includes one (1) active computer license:

  • Reinstallations on the Same Computer: If you format your hard drive or reinstall Windows, simply reinstall PIKO and sign in. Your machine will be recognized and your remaining trial or subscription restored seamlessly.
  • Moving to a New Computer: If you purchase a new PC or switch workstations, install PIKO on the new device, log in, and select "Transfer Activation". Your active license transfers to the new computer, and the old device is gracefully deactivated.

5. Software Updates & Delivery Inquiries

Feature updates, bug fixes, and seasonal enhancements are delivered through in-app update checks or downloadable releases on our website.

If you encounter any delivery difficulties, download link failures, or activation challenges, please contact our support team at support@heypiko.app or submit an inquiry through our Support Desk.

Need Assistance or Wish to Exercise Your Rights?

For general support inquiries, email support@heypiko.app. To file a statutory grievance under the Consumer Protection (E-Commerce) Rules or request personal data rights under the DPDP Act, visit our Grievance Redressal Desk or submit a Privacy Rights Request.