Back to HomePolicy v1.6.0 • Effective 2026-10-29
Consumer Redressal & Support Desk

Contact & Grievance Redressal

Last revised and verified on 2026-10-29. Published in accordance with applicable consumer protection, e-commerce, and personal data protection regulations.

Consumer Protection (E-Commerce) Redressal Mechanism

Under Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, every customer complaint is assigned a unique reference ticket ID, acknowledged within 48 hours, and redressed within 30 days. You can submit complaints below and monitor real-time ticket resolution.

1. Designated Grievance Officer Details

Provisional Pre-Launch Notice: Formal corporate entity incorporation and designated statutory officer appointment are currently in pre-launch staging. All inquiries and statutory grievances submitted through this portal are directly monitored and resolved within statutory SLA timeframes (48-hour acknowledgment, 30-day resolution) by executive leadership at support@heypiko.app.

For consumer disputes, unresolved support issues, or personal data protection grievances:

Officer Name
Designated Grievance Officer [Individual Operator Desk]
Official Designation
Grievance Officer
Grievance Email
Physical Address
PIKO Grievance Desk, Bangalore, Karnataka, India
Statutory Acknowledgment
Within 48 Hours
Statutory Resolution SLA
Within 30 Days

2. Submit a Support Ticket or Formal Grievance

Please provide accurate details so our engineering or grievance team can investigate immediately:

3. Track Ticket Status

Have an existing ticket? Enter your Ticket ID and corresponding email to check real-time resolution progress:

Need Assistance or Wish to Exercise Your Rights?

For general support inquiries, email support@heypiko.app. To file a statutory grievance under the Consumer Protection (E-Commerce) Rules or request personal data rights under the DPDP Act, visit our Grievance Redressal Desk or submit a Privacy Rights Request.