1. Free Desktop Trial ($0 Charged, No Auto-Renewal)
When you install and activate PIKO on your Windows PC, you receive fourteen (14) consecutive 24-hour periods (1,209,600,000 milliseconds) of full access:
- Zero Payment Details Collected: No credit card or billing details are required to start your trial. $0.00 is charged, and no payment authorization is taken.
- Starts on Desktop Activation: Your 336-hour trial begins when you first sign in on your Windows desktop companion, not upon downloading the installer.
- Post-Trial Outcome (No Hidden Bills): When the 14 days expire, the PIKO companion is gracefully locked and rests on your taskbar. Because no payment method was collected, you will never be automatically charged or billed.
2. Paid Subscription Cancellation ($5.99 USD / Month)
If you choose to continue enjoying PIKO beyond your 14-day trial by subscribing via Dodo Payments for $5.99 USD/month:
- Cancel Anytime: You can cancel your recurring monthly subscription at any time through the Dodo Payments Customer Portal (accessible in desktop app Settings > Subscription) or by emailing support. There are no cancellation fees or lockouts.
- Access Through Current Cycle: When you cancel an active monthly subscription, cancellation is scheduled for the conclusion of your current paid month. You retain full access to all companion features until that date.
- No Future Automatic Charges: Once canceled, no subsequent charges will ever be levied against your payment instrument.
3. Refund Eligibility Criteria
For dedicated guidance, review our standalone Refund Policy. In brief, we evaluate requests on a case-by-case basis and honor full refunds under the following fair circumstances:
- Duplicate or Erroneous Charges: If an automated system error or duplicate webhook event causes your payment method to be charged multiple times for the same billing cycle, we will immediately refund the duplicate charge.
- Verified Technical Failure: If PIKO is fundamentally incapable of running on your supported Windows 10 or 11 system due to an architectural incompatibility or fatal crash, and our technical engineering support is unable to resolve the issue within seven (7) business days of reporting, you are eligible for a 100% refund of your initial monthly charge.
- Unintended First Charge (Grace Window): If you intended to cancel your trial but experienced a technical failure or contacted support prior to or within 24 hours of the initial charge, we will review your request in good faith and issue a full refund upon verification.
4. How to Submit a Refund Request
To submit a refund request, follow these straightforward steps:
- Email Us or Use the Portal: Send an email to support@heypiko.app with the subject line "Refund Request - [Your Email]", or file a ticket through our Contact & Grievance Desk.
- Provide Details: Include your account email address, the Dodo Payments transaction reference or invoice number, and a brief description of the technical issue or billing error.
- Review & Outcome: Our support team evaluates requests within 48 hours. Approved refunds are initiated immediately through Dodo Payments and typically appear on your original payment card within 5 to 10 business days depending on your financial institution.
5. Consumer Protection & Statutory Rights
Nothing in this Refund and Cancellation Policy is intended to exclude, restrict, or modify any non-excludable statutory rights or consumer guarantees to which you are entitled under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or mandatory consumer protection laws in your jurisdiction.
If you have an unresolved complaint regarding a refund or cancellation, you may escalate the matter directly to our Grievance Officer at support@heypiko.app.